Here you're going to find some frequent questions and answers (FAQ's) that will help you through our website!
We offer many alternatives for you to reach our CS. The Live Chat icon is always available at the bottom of the page. You can also contact us via WhatsApp or Telegram and the contact numbers can be found on the footer of the website. Alternatively you can directly send us an email via the contact us section to support@CricketBook.com.
CricketBook has a valid Operator License issued by the Government of Curacao with the number GLH-OCCHKTW0707072017 so can officially offer any of the products mentioned above.
Your money is safe and we ensure to always transfer eventual winnings to you as long as they are legit. Please never share your account details with third parties, we are not responsible for situations where login details were stolen.
Creating an account is very simple, just hit the sign up button and fill in your details.
If you are finding difficulties or getting any unexpected errors please contact our Customer Support and we will guide you.
Please contact the customer support and we will help you.
You have a link to request a new password after clicking on the Login button. You will receive an email or SMS with the next steps to recover your password.
You can Self Exclude yourself under My Account - Settings - Self Exclusion menu or request it via email to email@example.com.
You can verify your account in the My Account - Verify Account (KYC) section. Just upload a clear proof of identity and bank documentation on the referred section. The documents must be readable, valid and all four corners of the document must be visible. If nothing is wrong with the document provided the verification should be done real quick.
Depositing is very easy with Cricketbook. You can use offline deposit methods (such as Bank Transfer, PhonePe, GPay, PayTM, UPI) or online methods (Astropay, UPI Wallet, Phonepe). Please check for current options in the Deposit menu. In case you chose an Offline deposit method make sure to check the transfer details on the deposit page. After successfully concluding the transaction insert the transaction number of your payment. The transferred amount will be shortly reflected on your account.
Firstly you must verify your account. After that is done you just need to go to the withdrawal section, check the withdrawable amount and define the amount you want to be transferred to your account.
You can only have one withdrawal active. But you can cancel any withdrawal at any time and request a new one in case you wish to add some winnings on it!
Go to the Transactions menu and on the withdrawal summary you are given the possibility to revert any pending withdrawal.
We offer several options for withdrawals to make it faster and convenient.
Normal: The transaction is processed in under 24 hours, free of charge
Express: The transaction is processed in under 1 hour, 2% fee is applied on the total amount.
Very fast: The transaction is processed in under 3 hours, 1% fee is applied on the total amount
Fast: The transaction is processed in under 6 hours, 0,5% fee is applied on the total amount
After submitting your deposit it can be automatic or up to 5min depending on the method used.
Your deposits can be rejected if the information uploaded does not match or is incorrect, if you deposit a smaller amount than the amount requested or if you use a duplicate payment slip.
The minimum and maximum deposit and withdrawal limits depend on the method used. They can be as low as 200 INR for deposits and 1000 INR for withdrawals or as high as 5 lakh for both deposits and withdrawals.
CricketBook is a whole world of entertainment. Sportsbook, Exchange and Virtual Sports are available for you in case you are a sports enthusiast. If you prefer Casino we have many Slots, Table Games, Live Casino, Betgames or Bingo.
Firstly you need to transfer funds from the main wallet to the exchange wallet. That can be done on the main menu. Choose the amount, insert your password and the funds will be transferred. Now all you need to do is back and lay as much as you like!
You can find them on this link.
You can find them on this link.
The minimum bet in the Sportsbook is 50INR.
Casino and Live Casino : You can check in the Transaction Game History menu.
Sportsbook : You can check in the Transaction Game History menu or in the Sportsbook section under Bet history.
Exchange : Please use the ‘Bets History’ menu in the Exchange section.
It will depend on the games you are playing. Most of the Casino, Live Casino, Bingo and Virtual Games will have instant settlement as soon as the result is known, usually within seconds. When it comes to Sportsbook and Exchange the bets will be settled as soon as possible, we do our utmost to settle right after the result is known, however sometimes it can take more time.
There are different reasons for this to happen.
For Casino, Live Casino, Bingo and Virtual Games it can happen due to technical error, time runout or not enough funds just to name a few.
In Sportsbook and Exchange there are also several reasons, for example and not limited to: odds change when you are placing the bet, events are suspended, you are betting above the market limit, the market is no longer available, the result changed while you were placing a bet, etc.
Yes we do. Check our Promotions page for Sportsbook, Exchange, Casino and Live Casino promotions, click here.
Go to your account settings. On deposit limits you will be able to configure those according to your preferences.
Go to your account settings. On the Self Exclusion menu you will be able to define the period of time that you wish to self exclude from the site.
You should respect the period defined.